Operation
Oversee and ensure expenditures are within the budget
Manage and supervise the day- to- day security force to ensure the safety and security of all guests, employees and hotel property
Comply with hotel and department policies and procedures at all times
Assist colleagues in handling of unusual guests or employees’ issues, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, Force or elevator failures, medical assistance and natural disasters
Be fully conversant of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and employees’ rights
Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
Design, implement and train employees on preventive security programs
Provide security coverage for VIP guests
Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law- enforcement agencies
Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
Always be on- call, including off- duty hours, for any emergency that may arise
Conduct all criminal investigations, put up investigation papers /documents and report cases in connection with crime, subversions, potential liabilities and insurance requirements
Ensure that all pertinent information is documented in the Daily Security Report
Team Management
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Identify and develop team members with potential
Conduct performance review with the team
Ensure payroll and payroll forecasts are submitted promptly and accurately
Interview, select and recruit team members
Prepare detailed induction programs for new employees
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Constantly monitor team members’ appearance, attitude and degree of professionalism
Other Responsibilities
Maintain a high standard of personal appearance and hygiene at all times
Be fully conversant with hotel fire & life safety/emergency procedures
Report for duty on time wearing clean and complete uniform at all times
Attend all briefings, meetings and trainings as assigned by management
Comply with hotel and department policies and procedures at all times
Perform other reasonable duties assigned by the Management of the Hotel
