Department: Customer Service
Location: Phu An Thanh, Long An Province and KCN Head Office
Report to: Services Director
Summary
The Chinese Speaking Customer Service Executive plays a key role in assisting with customer care and compliance by supporting documentation for licenses and permits, coordinating with Facilities Management, and ensuring timely responses to customer inquiries. This role also contributes to continuous service improvement through participation in customer surveys and preparing assigned reports.
Key Responsibilities
Customer Care and Compliance Support
Collaborate with the Licensing Team to assist tenants and clients in obtaining required documents for environmental licenses, firefighting permits, and fit- out approvals, ensuring compliance with company policies and local government regulations.
Provide guidance to customers regarding document submission, regulatory requirements, and relevant procedures.
Coordinate closely with the Facilities Management (FM) team to define, monitor, and communicate project timelines and documentation requirements.
Maintain accurate records of customer requests and documentation status, ensuring responses meet service level agreements.
Customer Service Activities
Perform other duties as assigned by the line manager.
Support customer service initiatives to enhance client satisfaction and service quality.
Support internal coordination among departments such as Legal, FM, Finance & Accounting to ensure timely resolution of customer issues.
Compile and analyze data for regular reports on customer feedback, service metrics, and compliance progress.
Conduct or assist with customer satisfaction surveys to gather feedback and identify areas for improvement.
Job Requirements
Minimum 1–2 years of experience in Customer Service or a related field, preferably in the industrial real estate sector.
Proficient in Microsoft Office.
Professional and customer- oriented attitude.
Excellent written and spoken Chinese; proficiency in English is a strong advantage.
Strong team player with proactive problem- solving skills.
Patient and empathetic in handling customer interactions.
Able to work well under pressure and meet deadlines.
Bachelor’s degree.
