Job Purpose
- The job holder is responsible for managing directly the High Net Worth customer portfolio assigned to Senior Expert, Private Client Relationship Management (Snr Expert, PCRM) in Private Client Center (PCC) from time to time, providing customers with Private products and services
- The job holder is responsible for providing financial solutions on the customer portfolio to develop value & implement business targets.
- The job holder is responsible for managing, building and maintaining long term relationships with a portfolio of financially successful clients.
Key Accountabilities (1)
CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS BASED ON CUSTOMERS NEEDS
- Manage, serve, thoroughly understanding of the assigned high net worth customer portfolios, and evaluating the efficiency of customer portfolio exploitation.
- Find out the complex needs of wealthy and high net worth customers, designing financial solution packages to best meet those needs.
- Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers, understand clients’ risk appetite & objectives, and advise accordingly on the relevant investment options available to increase wealth and capital preservation.
- Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.
- Find and understand all customer information about demographics, financial status, assets, habits, hobbies.
Key Accountabilities (2)
SERVICES: PROVIDE SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE
- Always giving customers the best experience and proposing solutions to improve service quality standards for High net worth customers.
- Actively identifying, receiving & implementing transaction requests, cooperating with relevant departments, handling SLA to bring the best service experience to customers.
- Actively and continuously marketing and promoting customers with new featuress, new benefits of products, services, policies and regulations affecting customer assets and market changing or trends, Private Client’s products and services.
- Engaging and dealing with issues/matters/complaints, and resolves them in an appropriate and timely manner. To escalate to Senior Manager, PCRM and/or Director, Private Client Center for further deliberation where applicable.
- Providing total service solutions for customers to meet the maximum needs of customers.
SYSTEM: OPERATIONAL COMPLIANCE & RISK MANAGEMENT
- Coordinate with departments / units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests.
- Perform in accordance with policies, regulations, processes, internal instructions and SLAs
- Identify customer information (Amlock, KYC, SA, suspicious transactions ...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank&039;s procedures and regulations and the law
- Fully complying with service quality standards and other Bank regulations from time to time
- Manage credit risk, operational risk on customer portfolio
Key Accountabilities (3)
HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATION CULTURE
- Contribution to activities to build and develop organizational culture.
- Complying with training programs required by TCB.
- Fully aware of Techcombank&039;s organizational culture and perform tasks in the spirit of 5 core values, TCB&039;s behavioral standards, and Techcomer&039;s DNA.
- Being responsible for training and guiding new employees at PCC about processes, products and operations
- Being ready to sharing information with others and having willingness mind to accept change
- Managing the implementation of a personal development plan (PDP) to improve work efficiency and support to personal development.
- Building a cohesive culture that encourages colleagues to achieve success
- Owning and taking responsibility at work through clear orientation towards outstanding results
EFFICIENCY MANAGEMENT: PLAN MANAGEMENT & BUSINESS RESULTS
- Developing business plan & customer development, doing up/cross sale of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.
Other related tasks as assigned by management.
- Perform any other duties as and when assigned by Director, Private Client Center or Senior Manager, PCRM
- Coordinating and participating in campaigns/ roadshows/ seminars and other projects that promote the Bank’s Private Client products and services as and when required
