Chuyên viên Giao Hàng

MISSION STATEMENT

To coordinate on customer specific needs, interface with other floor managers and department supervisors in the store team to optimize customer service level.
To monitor and handle weekly and monthly reports based on predefined formats with the aim to optimize the output performance of his direct and indirect reports.
To manage all delivery to customers related activities and actions to the greatest benefit of the store in line with the company customer strategy.
To manage all the issue relating with delivery of Store Core Customers

ROLE

Solve all customers&039; complaints (especially HoReCa)
Reconcile all the tasks inside Delivery service department: create rosters and manage the work load of staff.
Ensure correct customer, delivery place and supportive services are right.
Ensure accuracy and timely in delivery goods to customers.
Ensure delivery rules are suitable for each product.
All reported information must have standardize " clear, accurate and timely"
Ensure order information, goods specification, good delivering time are correctly updated to related divisions.
Ensure quantity, quality and delivery time to customers.
Assist selling section and other goods divisions in key customer services in order to help develop right customers, right strategy
Support the goods preparation and delivery for VIP (HoReCa) customers.
Ensure orders are correctly
Officially announce all the price and promotion information to customers.
Receive orders; consult orders to make sure that meet customers&039; demand.
Propose good ideas to achieve goals and improve work results
Good information transfers negotiate and coordinate with customers, divisions to build and develop customer strategy as well as well-done daily orders.
Make the tender list for specific HoReCa.
Mention and advise honestly about not only advantages but also detects of goods for customers information.

KEY RESULT AREAS

Improve and maintain the quality of delivery service to bring the most satisfaction to customers.
Be responsible for a reasonable succession plan for all the team players.
Adapt for his store the objectives defined and shared with Sales Force Manager.
Manage and coordinate the goods preparation for key customers to follow professional standards.
Has to be proactive in the communication with the key players and use all the tools provided by the company.

WORKING RELATIONSHIPS
Internal

Staff under responsibility
Sales Force Manager
Other departments in store.
Sales Force team (Sales Force Supervisor/ Executive/ Data Maintenance)
Sales Floor team: Floor Managers, Department Supervisors
Store General Manger

External

Delivery service providers
Customers

PERSONAL SPECIFICATIONS
Effective performance of this job requires the person to be really hands-on and persistence to follow through meticulously key steps of the operational procedure. Essentially the profile of the job holder should include:
Skill

Well-developed aim and success orientation
Above average expressive ability and capacity for understanding in order to be respected as a contact partner; in the event of a disagreement he remains calm and factual
Well-developed customer orientation. Ability to see things from the customers point of view
Good PC skills/Internet Research with good sense for figures
Self motivated, leadership, interpersonal skills.
Good communication and presentation skills in English.
Analyze and handle scenario
Ability to communicate and perusable
At least a recognized Bachelor degree in Business or related subjects
Sales, negotiation skills.
Good knowledge about MM Mega Market procedures and working instructions.
Tidy and appealing appearance
Necessary knowledge about products and MM Mega Market concepts as follow:
Quote price to customers (especially HoReCa).
Restaurant, hotels as his zone information (all HoReCa list)
Solve smartly all the goods returning issue of customers.
Working regulations.
Receive ordering, ordering, checking out, delivering, packaging process
Products features, packaging, season.

Experience

Vietnamese Nationality.
Priority for candidates who have experience in customer services, market development, customer development or major in services such as restaurants, hotels
Minimum 3 years’ experience at managerial level.
Must have sufficient customer knowledge according to specialization, market knowledge, product knowledge, calculation knowledge. 2 years of relevant experience is needed. For certain branches such as top hotel more specific requirements apply.

Seniority, age

Pragmatic, flexible and matured
Experiences in a sales role

Personality type

Customer persuader
Carefully, diligent.
High discipline.
Ability to face challenging
Smooth voice.
Problem solver
Assertive/ Composed/ Confident
High co-ordination spirit.
High responsibility.
Flexible/ Easy going.

Leadership style
Model for colleagues – with a great deal of persuasive power and the ability to motivate
Cultural competence
Strong ability to work with people from different cultures and back grounds
Team fit

Ability to integrate and collaborate with different functions
Ability to build up, lead and coach and work with a team

Opportunities

Stable income and competitive benefits
Professional working environment, dynamic and high pressure
Professional training program, many chances to be promoted
Approach modern business structure.

Chế độ thưởng
Tăng lương
Chế độ bảo hiểm
Du Lịch
Đào tạo
Chăm sóc sức khỏe

Cập nhật gần nhất lúc: 2021-08-03 20:33:02