CHUYÊN VIÊN HỖ TRỢ KHÁCH QUỐC TẾ MẢNG VIỄN THÔNG - KHÔNG YÊU CẦU CHỨNG CHỈ NGOẠI NGỮ (DL)

We are seeking a
Customer Support Representative
to handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer- reported issues, facilitating SIM and phone replacements, and assisting customers with service registration. The role involves interacting with customers through phone calls and chat conversations. Additionally, the position requires proactive follow- up calls to customers using our services or upon their request for support. It is important to note that
there are no sales targets or revenue quotas
associated with this role.

** Monday to Saturday, with Sundays off.

Shift 1: 8:00 PM to 5:00 AM (Vietnam Time)
Shift 2: 10:00 PM to 7:00 AM (Vietnam Time)
Shift 3: 11:00 PM to 8:00 AM (Vietnam Time)

Break time: 60 minutes

Candidates without experience will receive training.
Male/Female between 18 and 35 years old.
English proficiency commensurate with the respective positions, with no English certification required.

Chat Agent:Starting salary of 12 million VND
Call Agent:Starting salary of 14 million VND.
Free training,support 3 million VND training fees
Young, dynamic, and creative working environment.
Flexibility to switch work channels based on individual capabilities to increase income.
Birthday celebrations, team building activities, annual trips, recognition programs, and support from the labor union.
The company provides 100% of the necessary equipment for work.
Participation in social insurance(BHXH), health insurance(BHYT), and unemployment insurance(BHTN)as per Vietnamese law, with social insurance contributionsstarting after 2 months of employment.
Secure and safe working environment.
Opportunity to enhance English language skills in a customer- oriented environment targeting the US market.
Comprehensive initial vocational training provided.
Regular salaryreviews twice a year; salaryreview after the first 3 monthsof employment.
Opportunities for career advancement to managerial positions such as Supervisor, Team Leader, Trainer, Specialist, and Group Leader.

Cập nhật gần nhất lúc: 2024-03-18 18:15:21