Chuyên viên thu hồi nợ (Collection Specialist)

Apply all methods such as sending reminder emails, phone calls, text messages or other contact methods to remind customers to pay on time.
Control debt information in reality and on the system.
Enrich data/ information to support in managing borrower activities;
Manage debt and borrower: Define, forecast, update status of debt and monitor how customers pay these debts.
Support in legal collection activities.
Other tasks as required by the Risk team.
Manage assigned portfolios and make sure the quality of assigned portfolios.
Set up internal collection regulation.
Participate in collection projects.
Support to answer customers&039; questions about debts and manage customer’s complaint.
Measure and decide the most suitable method with each customer.
Prepare daily, weekly, monthly, quarterly reports and perform other tasks as required.
Build and maintain good relationships with customers.
Support in detecting, verifying fraud cases.
Build working plans daily, weekly, monthly;
Provide regular reports of managed books to management.
Implement plans to collect unpaid amounts from customers.

Good understanding of SME credit processes, products and different collection techniques.
Always have a polite and gentle attitude.
Able to understand and implement different strategies and best practices for SME collections successfully.
Deep sense of ownership and responsibility with strong integrity.
A resourceful go- getter with strong network.
Ability to prioritize and manage multiple tasks in a high pressure, fast paced environment.
Minimum 3 years of SME collections experience in a bank, credit institution or similar environment.
Ability to speak and write in English is a plus.
Being able to stay calm and confident in all situations helps the debt collection process go faster.
Skills to control situations and situations flexibly.
Understanding of the law and legal proceedings is highly advantageous.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 11:43:11