Chuyên viên thu hồi nợ hiện trường (Field Collection Specialist)

Measure and decide the most suitable method with each customer.
Manage debt and borrower: Define, forecast, update status of debt and monitor how customers pay these debts.
Build and maintain good relationships with customers.
Control debt information in reality and on the system.
Set up internal collection regulation.
Participate in collection projects.
Support in legal collection activities.
Support to answer customers&039; questions about debts and manage customer’s complaint.
Build working plans daily, weekly, monthly;
Implement plans to collect unpaid amounts from customers.
Provide regular reports of managed books to management.
Support in detecting, verifying fraud cases.
Enrich data/ information to support in managing borrower activities;
Other tasks as required by the Risk team.
Apply all methods such as sending reminder emails, phone calls, text messages or other contact methods to remind customers to pay on time.
Prepare daily, weekly, monthly, quarterly reports and perform other tasks as required.
Manage assigned portfolios and make sure the quality of assigned portfolios.

Always have a polite and gentle attitude.
Ability to speak and write in English is a plus.
Good understanding of SME credit processes, products and different collection techniques.
Deep sense of ownership and responsibility with strong integrity.
Being able to stay calm and confident in all situations helps the debt collection process go faster.
Skills to control situations and situations flexibly.
Ability to prioritize and manage multiple tasks in a high pressure, fast paced environment.
Able to understand and implement different strategies and best practices for SME collections successfully.
Minimum 3 years of SME collections experience in a bank, credit institution or similar environment.
Understanding of the law and legal proceedings is highly advantageous.
A resourceful go- getter with strong network.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 11:33:33