Mô tả công việc
Operations Consultants are the backbone of the Admissions Consulting practice. They are key support personnel whose primary responsibilities lay in being specialists and program subject matter experts within the admissions and standardized testing landscape, providing customer relations assistance to parents and students, liaising them with Education Consultants, teachers and managers.
Point Avenue is a character development focused Ed- tech company based in Hanoi, Vietnam. We instill “Character First, the Pathway to Excellence” in all that we do and aim to empower the next generation of leaders in Vietnam to transform the world through wisdom, integrity, and compassion.
Work location:
● Cau Giay Center 2nd floor, NOCT1 E4 Yen Hoa New Urban, Yen Hoa Ward, Cau Giay District, Hanoi
● Long Bien Center, 60 Chu Huy Man street, Sai Dong Urban, Phuc Dong Ward, Long Bien District, Hanoi
Working schedule:
● 6 days/ week during the application session (day off will be advised later)
● 5 days/ week during regular Fall & Spring term (Tue to Sun, off Mon & one day on weekday)
Working shift
(included 01 hour for lunch break):
● Afternoon: 12:00 pm- 9:00 pm
● Morning: 10:00 am- 7:00 pm
Responsibilities and Duties
Sales & Enrollment
- Receive customer payments and hand over cash balance and documents to the Accounting Department.
- Consult prospective students and their families to offer the suitable study opportunities based on customers’ needs, and students’ information.
- Arrange meetings with customers as parents and students.
- Follow- up to convert from potential lead source to recruit students and families to PAV.
Customer relation management
- Provide good after sales service to have high parent/ student referral source
- Timely communicate feedback with internal team and make suggestions to improve organization
- Handle customer’s inquiries.
- Cultivating positive and supportive relationships with students that are conducive to their growth and achievement.
Administration
- Following up students’ applications and keeping students posted/ informed on offers/ rejections by the institutions.
- Translate and interpret feedback/program information to support Education consultants.
- Collaborate with Education consultant to conduct parent conferences
Other tasks
- Work with the Admissions Consulting team to research and develop curriculum,
methods, and databases for extracurricular development through teachers, courses, programs, organizations, and competitions.
- Other tasks assigned by the first- line supervisor.
- Organize and assist in PA exhibitions/workshops and other educational events.
