Class Operations Officer (Chuyên Viên Vận Hành Lớp Học)

Work in shift

Shift 2: 15:45- 23:45 (WFH)
Shift 1: 07:45- 15:45 (WFO)

Candidates might be required to be present in urgent situations
Teaching schedule management (35%)

Troubleshoot and monitor potential scheduling problems (Substitute, Cancellation, etc.) as follow instructions and process;
Find and allocate suitable teachers to classes following the approved budget;
Arrange teachers for other academic activities when requested;
Lead and assign proper tasks to collaborators to ensure stable workload and standard operation.
Record/update all daily changes of classes/teacher’s situation;
Allocate teaching hours with teachers’ pool according to NativeX’s standard;
Work with the Student Experience Department (SED) to acquire requirements for classes of different levels and programs;

Class operation management (45%)

Check to ensure teachers can access the class and interact properly on Unified Learning System;
Check communication tools (Skype/ Google chat/ Other channels) and promptly reply to the teacher&039;s questions or find a suitable supporter.
Observe and support teachers in troubleshooting unexpected issues while classes are running;
Train & follow up to ensure collaborators can interact properly on the Admin portal;

Process, policies, and regulation (15%)

Support team members in handling requests and concerns from Teachers;
Collaborate with team members in maintaining the TED operation to the right standard;
Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations;
Update and make necessary reports
Participate in researching and revising processes annually or when needed;
Follow all working procedures, policies, rules, and regulations of TED;

Other (5%)

Other adhoc assignments required by the Line manager.

Experienced in researching and problem- solving skills;
Candidates who have worked in Education are an advantage.
Has a good sense of logic.
Should be a team player; highly disciplined; proactive and tech- savvy;
Have knowledge of system management in a large organization.
At least a Bachelor’s degree. Candidates majoring in Economics is an advantage.
Have good skills in verbal and non- verbal communication; in both Vietnamese and English;
At least 1- 2 years experience in a similar position;
Computer literacy – MS Office; G- suit; CRM system, etc.

Health insurance for all employees Interna
12 days annual leave, 1 birthday leave & 1 Christmas day leave
Provide laptops for employees
Opportunities to promote to higher positions: Senior, Team Leader, Managee
Training (Technical & Functional)

Cập nhật gần nhất lúc: 2024-08-28 11:20:02