Client Advisor (Luxury Watch Division)

ABOUT THE JOB:
The roles and responsibilities of the C
lient Advisor
include but are not limited to:
Sales and Customer Experience:
- Build and nurture long- term relationships with prospective customers.
- Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.
- Strive to meet and exceed personal and team sales targets and KPI’s.
- Support all group’s initiatives as they relate to product launches, customer experience and selling.
Store Operations:
- Participate in regular inventory counts and in necessary supply stocking/restocking.
- Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.
- Perform opening and closing store duties as needed.
- Ensure the best condition of all fixture and furniture in the boutique.
Visual Merchandising
- Assist in maintaining visual standards with direction from brands and management.
Personal development:
- Continuously develop product and sales acumen to become the authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
- Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.
- Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self- learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.
- Develop knowledge in current industry trends and other relevant fields- Gastronomy, Art & Music, Giftings and other lifestyle aspects.
Team- effort duties:
- Adhere to and uphold all S&S Group core values, policies and procedures.
- Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
- Partner with the team to achieve sales targets.
- Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.
- Maintain open, professional and ongoing communications with boutique management and colleagues.
- Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
- Serve as a positive role model and represent S&S appropriately at all times.

KEY SELECTION CRITERIA

Education: Minimum college degree in a related field.
Employment/Professional Experience:
- Experience in sales with prestige or luxury brands is preferable.
- Experience in exceeding established sales goals and providing exceptional customer experience.
Competencies- Knowledge, Skills and Abilities:
- Young, dynamic, positive mental attitude.
- Good- to- excellent self- learning skill is essential.
- Strong drive to set and achieve targeted sales and personal income goals.
- Interest and knowledge in art, fashion, gastronomy, architecture is a plus.
- Find happiness in supporting others with calming manner
- Outstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.
- Fluency in Vietnamese and English (minimum 6.5 IELTS band is A STRONG PLUS).
- Able to work under high pressure and with high demand customers and adapt to changes.
- Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).
- Excellent organizational skills.
- Willingness to follow up, and follow- up again with our guests and clients.
- Can- do spirit, Strive for perfection, Realistic, Solution oriented, Self- improvement, Contemporary.

- One- of- a- kind ecosystem of world- class luxury brands.
Aspirational and dynamic working culture, always striving for top quality standard.
- Team- bonding allowance.
- Top quality products and applications for work: Office 365 Suite, SAP, Salesforce, and KPMG consulting services.
- Continuous learning and development opportunities.
- Opportunities to progress swiftly upwards corresponding to the fast- growing pace of the group and the industry.
- Extra health insurance package.
- Annual health check at top quality hospital.
- Insurance contribution based on full salary.
- Competitive salary, commission and performance bonus.
- Opportunities to attend training trips and/or brand’s events globally.
- 5- working- day scheme for both retail and back- office colleagues.

Cập nhật gần nhất lúc: 2024-08-15 12:40:03