Client Partnership Supervisor

Customer Success

Manage PnL and Profit optimization for the Business. Plan annual Revenue stream & Profit KPI
Attend and present in a meeting with clients to sell the proposals
Participate in the industry meetings, forums like MMA, BSI Awards
Prepare team‘s sales pipeline & conduct clients meeting as required
Match the Company services & Clients expectations for a long- term partnership
Provide proposals based on client‘s briefs & requirements with peformance KPI to be delivered
Drive award submission for client‘s recognition
Maintain and develop the relations for mutual benefits between the Company and Clients
Provide insights and develop business strategies with Line Manager & Strategic Planner to build USP and credentials

Collaboration & Team Management

Internally support in compliance and improvement of service quality (people, processes, reports,...) through constructive feedback to the team based on research & marcom knowledge
Manage and do training for team members
Share knowledge to the company in knowledge hub on quarterly basis
Propose ideas in developing new products through understanding the needs of customers and competitors
Build the imagery of Buzzmetrics about expertise & leadership through discussions during the meetings or market analysis presentations
Represent clients to manage research projects with internal stakeholders

System & Operation excellence

Develop comprehensive data tracking for different JBP clients
Input & update Sales pipeline in CRM and the Company platforms
Keep tracking Team performance and support the team to enhance the conversion rate

Education

BA of economics, business administration, marketing

Knowledge

Understand thoroughly the fundamentals & correlation of brand strategy, communication strategy & social media platforms, research

Skills & Competencies

Deep understanding of marketing principles, consumer behavior, and the role of social media in modern marketing strategies
Strong leadership (for client & internal)
Strong project management skills, with the ability to manage multiple projects and deadlines effectively
Ability to think strategically and develop long- term plans that align with clients’ business goals
Excellent communication and presentation skills, with the ability to explain complex data in simple terms.
Strong analytical skills with the ability to interpret social data and translate it into actionable insights
Excellent command of English both written and spoken

Experience

Experience in marketing, communication, social media, market research or consulting in 4 years at least
Maturity to deal with complex situations and briefs
Experience in managing & competing priorities, duties and/or projects

Personality

Strive for delivery excellence
Independent, determined; problem- solving first mindset
Entrepreneurship
Growth mindset
Collaborative mindset – willingness to help others and ask for help when needed

Company trip, Year end party, Team building
Equipment for work (PC / laptop)
Occasion- based offerings: Birthday, wedding, maternity, ...
Standard health check
Free in- house entertainment facilities: foosball, book tree, coffee and snack
Performance appraisals and promotion every year
Competitive salary, 13th month salary, KPIs bonus
12 days of annual leave & 5 days of sick leave
Parking support
Premium healthcare insurance

Cập nhật gần nhất lúc: 2024-11-28 15:55:02