Client Service Associate (Japanese speaker) - working in Malaysia

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Provide a high level of professionalism and competent customer service

Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native languag
N2- N1 Certification for Japanese language
Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-15 05:00:02