Client Service Supervisor (Trade Marketing Based)

Key Responsibilities:
•Day-to-day project management of all projects allocated to you on one or more accounts, from conceptualization through to execution
•Manage budget and be accountable for profit on all projects
•Support Account Director and guide Account Executives
Job Functions:
1.Account Management: Manage assigned accounts and to be a focal person in dealing with the clients

2.Project Management: manage assigned projects from developing quotation/proposal to implementation and payment collection
3.Business Development (on a need basis)
4.Individual Creative Output
-Planning, deploying and organizing to implement projects (with clients)
-Managing P/L of each project
-Ensuring customer satisfaction via project implementation.
-Maintaining customer satisfaction with existing customers
-Prospecting new customers/ Selling and securing business (proposing and closing)
-Improve cost effectiveness and profitability
-Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines
-Ensure successful delivery of all client briefs, on time and within budget
-Ensure delivery of exceptional creative solutions
Client Relationship Development
•Have a clear understanding of the clientʼs operational requirements and to deliver briefs to agreed plans
•Continuously provide updated information regarding status of work, while managing the clients expectations
•Provide clients with full access to the range of services that are available within CPM
•Raise, develop and exploit opportunities for business development with existing and potential clients Collaboration
•Work with the team to ensure the above by prioritising, delegating and managing each of the projects in hand and reviews
Core Expectations:
•Set objectives, provide feedback and manage reviews
•Coach and mentor as relevant in order to develop the skills and talent that exists within the agency
•Create clear development plans for yourself and support the development of the team’ skill pool

•Working experience: 2 – 4 working-year experience in the Field, Trade marketing, marketing service/advertising agencies in the management positions such as Senior Trade Marketing Executive, BTL Account Supervisor.
Skill
•Good at communication in English (listening, writing, speaking, reading)
•Being adaptive
•Good analysis skills
•Good leadership & management skills
•Confident & persuasive presentation
•Interpersonal skills