Client Success Planning Manager

Project management/follow-up:Leads selected projects for the cluster, the CUs and/or on selected countriesSupports, reviews and provides regular status updates on projects managed by other people within the cluster
Performance analysis and decision making support:Supports financial analysis data and proposes commercial decisions based on thatBuilds and validates business cases for projects
Strategy & Planning:Drives all activities related to the planning cycle of the Cluster and the two Commercial units incl. Commercial Plans, Budget in collaboration with all stakeholdersLeads the preparation of specific strategic reviews (e.g. GTM)Is the secretary of the cluster Management Committee and follow-up on actionIs the center of excellence for planning in clusters (support campaigns, portfolio process etc.)
Other activities:Prepares the commercial sections of management reports in close collaboration with the Sales team & Operation team, e.g. monthly business reportRuns on behalf of the CSM Head selected administrative processesAd hoc problem solving/operations support
Quality Assurance:Leads the QA management and follow upResponsible for training new hires and up-train tenured agents as well as creating and maintaining training guidelines, modules, and programs designed for CSMDevelops, implements, and modifies training programs to ensure effectiveness and quality improvement

Critical technical and professional capabilitiesUnderstands business concepts, analyses figures, tackles many competing prioritiesDisplays strong leadership and ability to drive projects and changesHas the ability to understand and assimilate different markets and culturesCommunicates with impact
Critical Leadership CapabilitiesJudgementExecution and result orientationSelf-awarenessEngage and InspireLead & manage change
Critical knowledge and experienceBA or MA in finance / economics / business administration3-5 years of experience in finance, project management or similarExcellent MS excel skillsEffective planning and project management experienceEnglish language a must

Chế độ thưởng
Đào tạo
Chế độ bảo hiểm
Công tác phí
Tăng lương
Laptop
Nghỉ phép năm

Cập nhật gần nhất lúc: 2021-01-19 17:30:02