Role Overview
Your main responsibility is to ensure our enterprise clients fully leverage our software to its potential. Your background in project management, account executive, or marketing, along with tech savvy and excellent English skills, will be crucial for guiding clients from onboarding to becoming proficient users and benefiting from the campaigns we’re launching. You’ll focus on making clients feel supported and valued, aiming to increase retention, reduce churn, and enhance loyalty.
Key Responsibilities:
Account Management: Serve as the primary point of contact for enterprise clients, maintaining and enhancing relationships through proactive engagement.
Client Onboarding: Facilitate a smooth onboarding process for new enterprise clients, ensuring they are fully equipped to utilize our product effectively.
Training and Support: Provide comprehensive product training and support to clients, ensuring they are well- versed in utilizing the product to its full potential.
Client Satisfaction: Contribute to a high NPS by cultivating and nourishing the client relationship, effectively mitigating concerns and implementing corrective actions when issues arise.
Value Optimization: Continuously assess and identify opportunities for clients to derive increased value from our product, leading to enhanced satisfaction and loyalty.
Feedback Loop: Act as a conduit for client feedback, channeling insights back to the product development team to inform future enhancements and innovations.
Retention and Growth: Implement strategies to retain high- value clients, reduce churn, and identify opportunities for account growth and upselling.
Requirements
Demonstrated ability to manage multiple accounts and projects simultaneously, maintaining attention to detail and organizational excellence.
Proven +4 years experience in project management/account management or client success, preferably within a SaaS or technology- driven environment or in a marketing agency environment.
A proactive, client- focused approach, committed to providing exceptional service and support.
Strong analytical and problem- solving skills, with the ability to think strategically about client needs and product alignment.
Exceptional English communication skills, both written and verbal, capable of engaging and influencing stakeholders at all levels.
Tech- savvy, with a keen understanding of SaaS products and the ability to quickly adapt to new technologies.
What’s In It For You
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Diverse International Team
: Collaborate with colleagues from 12 countries, enriching your work with diverse perspectives and ideas.
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Remote- First Flexibility
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: Enjoy the freedom of remote work, allowing for better work- life balance and productivity, no matter where you are.
20 Vacation Days + Public Holidays
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: Generous time off to recharge and pursue personal interests, ensuring a healthy work- life balance.
Impactful Contribution
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: As part of a small team, your work directly influences the company&039;s growth and success.
Dynamic Learning Environment
: Fast- paced startup culture that fosters continuous learning, skill development, and professional growth.
