We are seeking a responsible and proactive Clinic Supervisor to oversee daily clinic operations and ensure a smooth, patient- focused experience across all service areas. This role supports clinic performance, team coordination, and service quality by managing non- medical staff, supervising patient reception, maintaining facility readiness, and supporting internal collaboration. The Clinic Supervisor reports directly to the Head of Branch Operations and works in close coordination with the Medical Manager to ensure smooth clinic operations and alignment with medical service quality standards.
Key Responsibilities:
Clinic Operations
Manage supply inventory, request replenishments, and ensure equipment functionality.
Coordinate staff scheduling to maintain sufficient shift coverage.
Supervise all non- medical daily activities: reception, diagnostics, consultation coordination, and sample collection.
Maintain facility tidiness, ensuring all areas (waiting room, restrooms, consultation rooms) meet hygiene and safety standards.
Ensure clinic operations are consistent with SOPs and comply with healthcare regulations.
Patient Receiving & Customer Service
Manage and continuously improve the patient receiving process to deliver a seamless entry- to- exit experience.
Ensure service staff maintain professional, empathetic, and clear communication with patients.
Track and improve customer satisfaction metrics, such as NPS.
Address and resolve patient complaints or escalations effectively.
Coordination with Medical Manager
Support the Medical Manager in implementing quality improvement measures and clinic- wide initiatives.
Participate in reviews, audits, or feedback sessions led by the Medical Manager related to service and clinical quality.
Ensure effective handovers and communication between medical and non- medical teams.
Work in close collaboration with the Medical Manager to align clinical services with operational workflows.
Financial & Performance Management
Monitor and manage the clinic’s financial and non- financial performance.
Track key performance indicators (patient volume, service uptake, conversion rate, etc.).
Prepare and present performance reports to management.
Implement operational improvements to enhance efficiency and profitability.
Team Supervision
Conduct performance reviews, training sessions, and daily team huddles.
Facilitate smooth onboarding of new employees and promote continuous learning.
Cultivate a team culture of respect, accountability, and patient- first mindset.
Lead, coach, and support front- desk staff, nurses, and technicians.
Process Improvement & Collaboration
Identify service bottlenecks and propose improvements to workflow and patient experience.
Execute new initiatives or policies from Head Office at the clinic level.
Collaborate with departments such as Marketing, Medical, HR, and Customer Service to ensure campaign readiness and service alignment.
