Cloud Support L1

Receive and process technical support requests from customers and internal units through the service support system about Microsoft 365 services.
Make sure the 247 hotline is always available.
Participate in technical and soft skills training courses to improve working and specialized skills.
Create tenant, subscription, and provision Microsoft 365 resources for customers following a request from the sales team.
Open support cases with Microsoft if needed.

Reasoning the problem convincingly (logically).
Able to read and understand specialized English and respond via email.
Capable of multi- tasking at the same time.
Intern in IT system administration for any company.
Proficient in using Windows and Linux systems.
Have Microsoft Certifications is an advantage.
Graduated from College or University majoring in Information Technology.
Basic understanding of Microsoft 365 services.
Have basic networking knowledge.
Able to work under high pressure.

Working in a creative environment at the leading Technology Group in Vietnam.
Sponsor related courses and certifications (recommended).
Flexible income according to ability
Study support package for children of FCI union.
Activities and culture with FCI and FPT Corporation.
FPT premium care package

Cập nhật gần nhất lúc: 2024-11-13 17:50:02