Club InterContinental Agent/

Position Summary

The Club InterContinental Agent is responsible for providing check- in and out, servicing food and beverage to guests in a professional, timely and hospitable manner.
Responsibilities

Completes other responsibilities as assigned.
Has the ability to coordinate with the guest in order to meet his/her needs efficiently.
Maintains a handover sheet which is a record of guest requests and handled by him/her or passed on to any other person/department.
Has good knowledge of the local area to be able to offer suggestions/recommendations if required.
Coordinates with other departments to ensure guest’s satisfaction.
Gets to know the guest personally and recognizes their preferences.
Ensures that all duties are carried out in line with Hotel Policy with high standards of personal appearance, personal hygiene correct uniform and name badge as outline in the standard.
Has thoroughly knowledge of hotel facilities including the timings, charges, cuisine served in different outlets, different outdoor activities and offer assistance to make the reservation/booking.
Anticipates the guest needs and acts accordingly.
Services food & beverage to guest and it’s speedy clearance.
Provides guest assistance in every possible way.

Must have a well- groomed appearance.
Degree: Vocational School Certificate or Diploma in Hotel Administration or equivalent.
Microsoft Office knowledge is preferred.
Organize, can multi- task, good problem- solving skills and detail oriented.
Ability to communicate fluently in the primary language of the workplace both verbally and non- verbally. Fluent in English, Korean or Japanese is preferred.
One year in front office/guest services operations, or an equivalent combination of education and experience.

Meals
Training & development
Accident Insurance 24/7
Employee shuttle service
Annual health check
Full salary, insurance and service charge during probation period
Uniform
Salary review
Use the service with good benefits for employees
Annual leave

Cập nhật gần nhất lúc: 2026-02-12 09:30:03