General Summary
As the Club Manager, you are the driving force behind the success of our Anytime Fitness club. You will be responsible for overseeing all aspects of club operations, including revenue generation, staffing, training, member engagement, and ensuring a safe and welcoming environment. Your leadership and strategic vision will be pivotal in achieving business goals and fostering a vibrant fitness community.
Key Responsibilities
Operations Management:
· Implement and enforce club policies and procedures to ensure a positive member experience.
· Efficiently manage day- to- day club operations, including opening and closing procedures.
· Monitor equipment functionality and coordinate repairs or replacements as needed.
· Ensure the club&039;s cleanliness, maintenance, and safety standards are consistently met.
Club Revenue:
· Promote membership sales and retention through effective marketing and engagement efforts.
· Collaborate with the sales team to drive revenue growth.
· Develop and execute strategies to meet and exceed club revenue targets.
· Monitor and analyse financial performance, identifying areas for improvement.
Staffing:
· Manage staff scheduling and payroll in accordance with budgetary constraints.
· Foster a positive and motivated team culture that promotes teamwork and exceptional customer service.
· Conduct regular staff meetings and provide ongoing training and development opportunities.
· Recruit, hire, and train club staff, including personal trainers and front desk personnel.
Training:
· Provide ongoing coaching and feedback to staff to enhance their performance and professional growth.
· Implement training programs for staff, ensuring that all employees are well- versed in club operations, safety procedures, and customer service.
Member Engagement:
· Monitor and improve member retention rates through targeted initiatives.
· Develop and oversee club events, challenges, and fitness programs that promote member participation.
· Create and execute member engagement strategies to enhance the club experience.
· Address member inquiries, concerns, and feedback promptly to ensure high member satisfaction.
Safety and Security:
· Implement safety protocols and emergency procedures.
· Ensure access control and security systems are operational and effective.
· Maintain a safe and secure environment for members and staff.
Budget Management:
· Develop and manage the club&039;s budget, optimizing resource allocation.
· Implement cost- effective strategies to maximize ROI and manage financial sustainability.
· Monitor club expenses and provide regular reports on budget performance.
