Mô tả công việc
WHAT’S THE JOB?
Assists in the procurement of wedding business and assists in the planning and delivery of service during the event.
Drive brand standards and value initiative of our Winning Ways: Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
Delivery of Room to be yourself commitment: Room to have a great start, Room to be involved, Room to grow & Room for you
People
YOUR DAY- TO- DAY
Recommend or initiate any HR elated actions where needed
Working with Reservations Manager for space allocation of rooms for client
Liaise with interfacing departments to provide exceptional service for guests
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Drive a great working environment for teams to thrive- linking up departments to create sense of one team
Train colleagues to make sure they deliver with compliance and to the standards we expect
Promote teamwork and quality service through daily communication and coordination with other departments
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Guest Experience
Assist with the co- ordination all familiarizations and site inspections as required
Meet with clients and attend to the details of their events (including all types of events including weddings, business meetings, small conferences; internal meetings and external meetings, etc)
Work closely with suppliers (ie entertainment/theming) to ensure the clients event is delivered as per the clients expectations
Financial
Ensure that MSS targets are met and that results are communicated to the wider hotel team.
Identify and recommend opportunities to gain a competitive advantage over competitors
Monitor budget and control expenses with a focus on food, beverage, and labour costs….
Ensures the preparation and timely payment of client accounts
Help create the department’s annual budget and the setting of departmental goals
Train and develop fellow team members in the department to ensure a consistent approach is being delivered for all wedding couples
Work with Director to achieve departmental revenue targets
Manage suppliers and ensure that we are receiving the best costs
Champion an up selling culture amongst the weddings team.
Provide a monthly report on the weddings department.
Working with Executive Chef and Director of Food and Beverage Manager for menu and floor plan lay out within budget
Responsible Business
Ensure the consistency of Delphi standards within the wedding department
Provide input for hotel web design relating to Weddings
Work in line with business needs
Assist with direct mail campaigns where necessary
Enhance brand reputation online through social media channels, ensuring advocacy for weddings at InterContinental Phu Quoc Long Beach
Work with Director to achieve departmental revenue targets
Attend to telephone, fax, email enquiries in a timely manner
Maintenance and management of booking data base (Delphi)
Attend group run downs, site inspections/famils and all other briefings as required
Assist with promotions and familiarizations where requested
Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
May assist with other duties as assigned by management.
