Cluster Reservations Agent - HCM Based / Nhân Viên Đặt Phòng Chung

• Sell the InterContinental Phu Quoc Long Beach Resort & Regent Phu Quoc products and services using
up- selling and suggestive selling techniques
• Develop and maintain a regular pattern of sales calls
• Promote the Hotel’s (and IHG generally) products and services
• Maintain professional grooming, follow hotel policy and brand standards
• Record and process reservations made by phone/fax/email
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per
• Prepare and execute action plans which increase reservation sales and associated business
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Accept and follow up waitlist reservations
guest requests via multi- channels
• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire
• Follow up pre- payment for advance purchase and Wholesales FIT bookings
• Ensure individual/company/travel agent/source/group profiles are well updated
• Prepare reports as requested (eg. Miscellaneous reports)
• Promptly handle guest requests and coordinate with related departments to get things done
• Check reservation creations and update booking details as per hotel standards
• Maintain knowledge of special rates/offers/promotions
Life safety
• Be a friendly face and helping hand to our guests
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Perform any other duties that may be assigned by the management from time to time
• Look smart – wear your uniform with pride

Problem solving and organizational abilities
Experience
hotel, the brand, and the Company
Language
Good English communications and writing skills to facilitate the communication process
1 year related experience or 6 months experience in Reservations/ Front Office, or an equivalent
Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the
Proficient in the use of Microsoft Office Tasks
Diploma in Business, or Vocational Certificate in Hotel Management, or related field
Required Skills
combination of education and experience
Qualifications
Good listening, speaking, reading, and writing skills

- Health care insurance
- Service charge as revenue
- 24/7 accident insurance
- International working environment

Cập nhật gần nhất lúc: 2024-04-03 11:16:13