Cluster Reservations Agent (HCM Office) - Nhân Viên Đặt Phòng Chung Regent & Intercontinental PQ (Văn Phòng Thành Phố Hồ Chí Minh)

Process amendments to reservations such as extensions, early departures, etc
Record special billing arrangements for groups and conventions
Accept wait list reservations
Manage “no show” reservations by investigation and recording of same
Record and process reservations made by phone/fax/email
Monitor reservation levels and inform Managers of current and future occupancy rates
Develop and maintain a regular pattern of sales calls
Prepare reports as requested (eg to travel agents, business houses etc)
Promote the Hotel’s (and ICHG generally) products and services
Prepare reservation sales reports
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Prepare and execute action plans which increase reservation sales and associated business
Sell the InterContinental Hotels Group products and services using up- selling and suggestive selling techniques
Maintain a high level of product and service knowledge about all ICHG Hotels in your region
Maintain knowledge of special rates/ offers/ promotions

Have work experience of at least 01 years in equivalent positions
Foreign language: Fluent in English
Qualification: Graduated from University with a relevant discipline

Insurance as labor law
Competitive salary
At least 14 annual leave, 2 days off per week
Service charge as revenue
International working environment, join courses of IHG Group
Healthcare insurance for personal at least 6 months and for the family after working 2 years
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2024-04-03 13:47:51