Cluster Reservations Agent/ Nhân Viên Đặt Phòng Chung

• Sell the InterContinental Phu Quoc Long Beach Resort & Regent Phu Quoc products and services using
up- selling and suggestive selling techniques
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Prepare and execute action plans which increase reservation sales and associated business
• Develop and maintain a regular pattern of sales calls
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per
• Accept and follow up waitlist reservations
• Promote the Hotel’s (and IHG generally) products and services
• Maintain professional grooming, follow hotel policy and brand standards
• Record and process reservations made by phone/fax/email
guest requests via multi- channels
• Check reservation creations and update booking details as per hotel standards
• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire
• Ensure individual/company/travel agent/source/group profiles are well updated
• Follow up pre- payment for advance purchase and Wholesales FIT bookings
• Maintain knowledge of special rates/offers/promotions
• Prepare reports as requested (eg. Miscellaneous reports)
• Promptly handle guest requests and coordinate with related departments to get things done
Life safety
• Be a friendly face and helping hand to our guests
• Look smart – wear your uniform with pride
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Perform any other duties that may be assigned by the management from time to time

Qualifications
Diploma in Business, or Vocational Certificate in Hotel Management, or related field
Experience
combination of education and experience
1 year related experience or 6 months experience in Reservations/ Front Office, or an equivalent
Required Skills
hotel, the brand, and the Company
Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the
Good listening, speaking, reading, and writing skills
Problem solving and organizational abilities
Proficient in the use of Microsoft Office Tasks
Language
Good English communications and writing skills to facilitate the communication process

• Repatriation allowance
• Gym room
• Rest & Relaxation Allowance per 3 months
• Relocation assistance
• Social Insurance as law
• Competitive salary
• 24/7 Accident Insurance
• Home Leave allowance
• Housing, uniform, meal and transportation are provided by the resort
• Service charge
• Bao Viet Health insurance for personal and family

Cập nhật gần nhất lúc: 2024-08-26 17:20:03