Cluster Reservations Agent/ Nhân Viên Đặt Phòng Chung

• Sell the InterContinental Phu Quoc Long Beach Resort & Regent Phu Quoc products and services using
up- selling and suggestive selling techniques
• Record and process reservations made by phone/fax/email
• Promote the Hotel’s (and IHG generally) products and services
• Prepare and execute action plans which increase reservation sales and associated business
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per
• Develop and maintain a regular pattern of sales calls
• Maintain professional grooming, follow hotel policy and brand standards
• Accept and follow up waitlist reservations
guest requests via multi- channels
• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire
• Promptly handle guest requests and coordinate with related departments to get things done
• Ensure individual/company/travel agent/source/group profiles are well updated
• Check reservation creations and update booking details as per hotel standards
• Follow up pre- payment for advance purchase and Wholesales FIT bookings
• Prepare reports as requested (eg. Miscellaneous reports)
• Maintain knowledge of special rates/offers/promotions
Life safety
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Perform any other duties that may be assigned by the management from time to time
• Be a friendly face and helping hand to our guests
• Look smart – wear your uniform with pride

Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the
hotel, the brand, and the Company
Diploma in Business, or Vocational Certificate in Hotel Management, or related field
Language
Good English communications and writing skills to facilitate the communication process
Good listening, speaking, reading, and writing skills
Experience
Problem solving and organizational abilities
Required Skills
Qualifications
1 year related experience or 6 months experience in Reservations/ Front Office, or an equivalent
Proficient in the use of Microsoft Office Tasks
combination of education and experience

• Repatriation allowance
• Relocation assistance
• Social Insurance as law
• Rest & Relaxation Allowance per 3 months
• Competitive salary
• Bao Viet Health insurance for personal and family
• Housing, uniform, meal and transportation are provided by the resort
• Home Leave allowance
• Gym room
• 24/7 Accident Insurance
• Service charge

Cập nhật gần nhất lúc: 2024-08-27 11:15:02