Cluster Sales Manager (Based in Hanoi) | Quản Lý Kinh Doanh Cụm Khách Sạn (Hà Nội)

Develops effective group/catering sales plans and actions.
Closes the best opportunities for each property based on market conditions and individual property needs.
Understanding Market Opportunities & Driving Revenue
Understands the overall market- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Provides excellent customer service in order to grow share of the account.
Partners with group/catering counterpart to effectively manage the business opportunity.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Participates in and practices daily service basics of the brand.
Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Executes and supports the business Customer Service Standards and property’s Brand Standards.
Handles complex business with significant revenue potential as well as significant customer expectations.
Handles all opportunities if property does not participate in an EBC.
Executes brand’s Customer Service Standards and property’s Brand Standards.
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Designs, develops and sells creative catered events.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Maximizes revenue by upselling packages and creative food and beverage.
Focuses efforts on group/catering accounts with significant potential sales revenue.

Can communicate fluently by English.
At least 2- 3 years working experience at same position.

PVI comprehensive health insurance.
Uniforms and shift meals are provided by the Hotel| Free parking for motorbikes and cars.
Vacation/annual leave | Periodic health examination.
Rates for group employees are applied when using services at the hotel.
Domestic and international training courses.
Creative and friendly working environment.
Development opportunities at Sheraton hotel chain and Marriott International.
2 month probationary period, receive full salary & service fee bonus & participate in social insurance
05 working days according to regulations | 02 days off per week.

Cập nhật gần nhất lúc: 2025-06-27 19:20:03