Cố Vấn Học Tập/ Chăm Sóc Học Viên

WALL STREET ENGLISH
Mức lương
10 - 12 triệu
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
Không yêu cầu kinh nghiệm
Chi tiết tin tuyển dụng

Mô tả công việc

Academic Support

Meet your students at pre- defined touchpoints according to the CFP throughout their WSE journey to coach, motivate and show them their progress so they never give up on their studies and goals. Thereafter enter all relevant information into the CRM system
Teach a variety of classes, workshops and clubs to help students improve their English and help maintain a vibrant center atmosphere.
Work closely with your students to understand their goals, needs and weaknesses in language learning and support as necessary.
Plan and ensure your students follow their optimal study rhythm in accordance with the Wall Street English Method by collaborating with Service Officers to book classes when needed.
Be responsible for the learning success of your cohort of students, provide coaching and feedback to ensure they reach their language learning goals by following the Wall Street English Method
Collaborate with Teachers to follow up on your students’ class feedback and ensure that your students’ weaknesses are being improved.
Keep educational integrity at the center of your students’ journey at Wall Street English
Follow your students’ progress KPIs closely, identify early warning signals of possible study issues and proactively execute strategies to improve your students’ learning progress.
Coach and provide feedback to students during their Multimedia Study in the Speaking Centre

Booking & Schedule Optimization

Work closely with Coaches to book all classes and appointments for your assigned students both face to face and on the phone.
Follow- up the booking of assigned students and provide feedback and appropriate study advice in accordance with the WSE Method
Contact the students’ Coach to provide updates on their study progress and enter into the CRM system.
Maintain an efficient class schedule by identifying opportunities to optimize the schedule.

Event Coordination

Manage event signage in the center in accordance with Marketing.
Assist with center decoration for events.
Handle guest registration for sales & marketing events
Support the event coordination between center and Head Office as assigned by the SO Supervisor

Student Engagement

Identify and communicate to the Head of Teaching the types of classes that are relevant to your students’ interests and needs and be the voice of the student to ensure there are enough of them for them to join.
Provide regular follow- up to your students both in person and over the phone and enter into the CRM system.
Develop and maintain a close relationship and high level of trust with your students from the beginning of their contract and until their graduation.
Proactively “wow” your students by providing additional value by understanding your students’ delighters and taking action.
Create a fun, total English learning environment.
Ensure your students are happy with their classes, learning progress and learning environment by soliciting and acting on feedback.
Keep your students engaged and progressing with Wall Street English by helping them remove their limiting beliefs and by overcoming objections and complaints as necessary.

Internal Revenue

Build and maintain a close relationship of trust with the Educational Consultant to collaborate together on Internal Revenue opportunities from your students.
Ensure students achieve their learning goals by priming them for contract renewals and helping to set appointments with the Educational Consultant
Provide regular feedback on your students’ progress, motivation, and satisfaction to the Educational Consultant
Proactively seek out referral opportunities from your students and ensure effective coordination and follow- up with the Educational Consultant

Yêu cầu công việc

Passionate about education, languages and providing excellent customer service.
Growth- mindset oriented and committed to continual professional development.
Driven by the improvement and success of your students.
Energetic, positive, friendly and professional
High level of emotional intelligence
Committed to inspiring and motivating people from a variety of backgrounds.

Quyền lợi

Individual bonus base on total internal revenue
Personal health insurance (pay for your personal medical & health check services, provide and keep update on quality medical businesses facilities check list in HCMC and Binh Duong)
Annual Leave of 15 days plus Vietnamese national holidays
Full salary during probation
Acquire professional customer services skills from experts
Dedicated academic management team support and training
Quality facilities and teaching resources
Join a Unique Wall Street English course for up to $3000

Cập nhật gần nhất lúc: 2024-07-17 04:45:02

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Người tìm việc lưu ý:
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Quy mô: 200 - 500
Trụ sở: 21 Le Quy Don, District 3, Ho Chi Minh

Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Không yêu cầu kinh nghiệm
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Toàn thời gian
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
11/08/2024
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