Key Purpose of the Job:
The Coach at Wall Street English inspires students to achieve their dreams. Through being a brand ambassador, delivering excellent academic support and customer experience, the Coach keeps students highly engaged with WSE and ensures they reach their language learning goals. They collaborate closely with the Educational Consultant to support students to both refer their friends and continue their studies by renewing their contract.
Key Areas of Responsibility:
Academic Support
Meet your students at pre-defined touchpoints according to the CFP throughout their WSE journey to coach, motivate and show them their progress so they never give up on their studies and goals. Thereafter enter all relevant information into the CRM system
Keep educational integrity at the center of your students’ journey at Wall Street English
Follow your students’ progress KPIs closely, identify early warning signals of possible study issues and proactively execute strategies to improve your students’ learning progress
Coach and provide feedback to students during their Multimedia Study in the Speaking Centre
Teach a variety of classes, workshops and clubs to help students improve their English and help maintain a vibrant center atmosphere
Be responsible for the learning success of your cohort of students, provide coaching and feedback to ensure they reach their language learning goals by following the Wall Street English Method
Work closely with your students to understand their goals, needs and weaknesses in language learning and support as necessary
Collaborate with Teachers to follow up on your students’ class feedback and ensure that your students’ weaknesses are being improved
Plan and ensure your students follow their optimal study rhythm in accordance with the Wall Street English Method by collaborating with Service Officers to book classes when needed
Student Engagement
Identify and communicate to the Head of Teaching the types of classes that are relevant to your students’ interests and needs and be the voice of the student to ensure there are enough of them for them to join
Develop and maintain a close relationship and high level of trust with your students from the beginning of their contract and until their graduation
Proactively “wow” your students by providing additional value by understanding your students’ delighters and taking action
Keep your students engaged and progressing with Wall Street English by helping them remove their limiting beliefs and by overcoming objections and complaints as necessary
Provide regular follow-up to your students both in person and over the phone and enter into the CRM system
Ensure your students are happy with their classes, learning progress and learning environment by soliciting and acting on feedback
Create a fun, total English learning environment
Internal Revenue Support
Build and maintain a close relationship of trust with the Educational Consultant to collaborate together on Internal Revenue opportunities from your students
Proactively seek out referral opportunities from your students and ensure effective coordination and follow-up with the Educational Consultant
Ensure students achieve their learning goals by priming them for contract renewals and helping to set appointments with the Educational Consultant
Provide regular feedback on your students’ progress, motivation and satisfaction to the Educational Consultant
Brand Ambassador
Behave professionally and represent the company well at all times with students both inside and outside the school
The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
Believe in and promote the WSE Method and learning environment at all times
Have a deep understanding of the Wall Street English Method, product line and value proposition
