Collection Strategy Manager - Retail Risk - Ho Chi Minh

Key responsibilities
- Apply AI/ML to debt collection activities, and build debt collection strategies
- Set reporting standards for collections.
- Operate and manage the debt collection system for Call and Field. Collaborate with IT to review the performance of debt collection systems to propose improvements. Propose improvements to increase the level of automation, productivity, and transparency of debt collection activities.
- Day- to- day staff management.
- Participate in or lead projects related to debt collections, like debt sale, collateral seizure, automated collection systems, dialing systems, etc
- Analyze collection performance to improve collection strategy by proposing and organizing new collection strategy pilots, and initiating champion- challenger pilots. Align with collection centers, implement and review results
- Improve collection strategies, propose and organize collection strategy pilots. Initiate champion- challenger pilots in collections- propose pilots, align with Collection centers, organize implementation, and review the results.
- Build a collection strategy team with strong expertise, motivation, and on- time deliveries.
- Review weaknesses in the current collection procedures/ system then propose solutions to improve and increase debt recovery efficiency.
- Align collection headcount budgets for each center.
- Do audits of collection operations, and provide feedback to Head of Collection Division and Head of Collection Center with detected issues in the execution of collection strategies, and suggestions to improve the discipline.
- Analyze collection performance, propose points of improvement in strategy and operations
Reporting participation
Report directly to Head of Debt Collection Division

Educational Qualifications:
University degree, preferably in Finance, Banking, Economy, Law, etc
Relevant Knowledge/ Expertise
Must have:
- Understanding of collection strategy/process/operation.
- Understanding of collection process and tools- both secured and unsecured, early and late collection
- Fluent in English 4 skills: Listening, speaking, reading and writing
- Managing experience, teamsize 13- 15 staffs.
- At least 6 years experience in banking, 4 of them in collections strategy
Nice to have: Establish a network with collection agencies & technology vendors
Skills:
- Good personal skills, Good communication skills
- Independent working skills
- Analytical, judgmental thinking
- Strong organization and coordination skills, can deliver team tasks on time.
- Microsoft Excel, Word, Power Point.
BENEFITS AND ALLOWANCES
- Employees of VPBank Account Account, free goods and services
- Attractive and competitive salary in banking and financial services: Negotiable salary in accordance with capacity; 13th month salary + Year- end bonus.
- VPBank Care health insurance (accident insurance 24/7, BVI health insurance, whole body insurance) 16- 18 days of annual leave; Holidays/ New Year according to regulations
- Regulations on allowances: Social insurance, health insurance, unemployment insurance according to regulations, annual health check,…
- Dynamic working environment, promotion opportunities, skills training courses, professional expertise, specialized knowledge.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-24 15:10:04