Community Operations Specialist (Bangkok Based)

Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
Ensure confidentiality, security, integrity and privacy of data as top priority.
Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Assist our community and help resolve inquiries empathetically, accurately and on time.
Recognize trends and patterns, escalating any issues outside company policy to the global team.

Ability to work with technology well and is naturally tech savvy.
Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
Ability to multi- task and use information provided by customers to tailor responses and actions to meet specific needs.
Excellent verbal and written communication skills in English and the language of the supporting market.
Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.
High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor&039;s Degree, Post Graduate Diploma, Professional Degree, Master&039;s Degree in any field.

Attractive remuneration, great perks for foreign employees.
Comprehensive life and medical, privilege insurance, and Thailand social security insurance.
Paid leave: annual leave, sick leave, public holiday.
Relocate package: 1 way flight ticket, visa and work permit support.
World- class workspaces.
Monthly engaging activities, birthday gift and recognition programs.
Strong learning and development plans for your career growth.
Positive culture for you to “BeMore” at work.
Easy to locate area with direct access to public transport (MRT, BTS, Bus).
Be coached and mentored by experts in your field.
Join a global company, winner of hundreds of industry awards.

Cập nhật gần nhất lúc: 2025-01-07 00:35:02