Complaint Handling Specialist

Duties and Responsibilities:
Establish and maintain good relationship with customer by:

Communicate with other departments to resolve complaints, ensuring a consistent and fair approach
Analyze complaints to understand the root cause and identify trends or recurring problems
Receive and respond to customer complaints, aiming to resolve the issue at the earliest

Job Requirements:

Can work in shift.
Excellent & clear communication skill.
Proven experience as a Complaints Manager or similar customer service role
Ability to work well under pressure and handle difficult situations
Working experience in the medical industry is an advantage.
Customer Service mindset.
English communication skill.
Strong problem- solving abilities
At least 01- year experience related in: Customer Service, Call Center.
Flexible with work schedules/shifts and work arrangements.

Chế độ bảo hiểm, Phụ cấp, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-26 11:20:03