Concierge Agent

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.
Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.
Positively collaborates and communicates proactively with other departments regarding VIPs, special requests, group needs, check outs and other guest needs that might arise.
Make reservations for guests and create and communicate their itineraries.
Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.

Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
One year working experience is preferred.
Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.
Microsoft Office knowledge is preferred.
Basic Education completed is preferred.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Must present a well- groomed appearance.
Organized, can multi- task, good problem solving skills and detail- oriented.

- Chế độ bảo hiểm
- Tăng lương
- Đồng phục
- Chăm sóc sức khỏe
- Xe đưa đón
- Nghỉ phép năm
- Đào tạo

Cập nhật gần nhất lúc: 2024-08-27 15:55:02