Concierge Agent/ Nhân viên Hỗ trợ Khách hàng

Perform other reasonable job duties as requested by Supervisors.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Comply with quality assurance expectations and standards.
Review shift logs/daily memo books and document pertinent information in logbooks.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

High school diploma or GED
Relevant experience in the same position at 5- star international hotel chain
Second foreign language is a plus
Good command of English

5 days off per week | 1.5 ngày nghỉ mỗi tuần
Training and learning in Marriott International | Học hỏi và đào tạo chuyên môn tại Tập đoàn Marriott International
Service charge allowance during pre- opening period | Trợ cấp phí phục vụ trong giai đoạn tiền khai trương
Uniforms and duty meals are provided | Được cung cấp đồng phục & bữa ăn ca
Accommodation is provided for non- local associates | Hỗ trợ nhà ở cho nhân viên ở xa
Full salary & insurance contribution during probation (following labor law) | Được hưởng nguyên lương & tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
Opportunity to grow career at the most luxurious 5- star hotel group in the world | Cơ hội phát triển nghề nghiệp tại tập đoàn khách sạn lớn nhất thế giới

Cập nhật gần nhất lúc: 2025-06-30 09:05:05