Concierge Agent (Nhân Viên Hỗ Trợ Thông Tin Khách Hàng)

• to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.
• The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
• To ensure that guest luggage records are accurately maintained and all special requests are met.
• Contacts roomed guests periodically to ascertain any special needs.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Coordinates guest requests for special services or equipment with the appropriate department.
• Provides guests with information about attractions, facilities, services, and activities in or outside the property.
• To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
• Maintain a clean, healthy, and safety working area.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Welcome customers upon entrance and confirm reservations
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Respond to complaints and find the appropriate solution
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Handles guest complaints and solve problem to the degree possible.
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Provide support to Management as required, in cases of emergency.

• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
• Have a strong sense of responsibility and learning ability.
• At least 1 year in a supervisory level position in Concierge operation.
• Fluent in English to meet business needs.
• Secondary school education and above.
• Appreciate Hilton culture.
• Good character and ethics.
• Strictly obey the relevant laws and regulations, internal policies and implementations.

• Insurance as labor law (apply from starting date)
• 12- 14 Annual Leaves
• Relocation, home leave ticket, repatriation allowances
• Working hours: 8 hours/ day, 2 days off per week
• Heath Care Insurance (24/7)
• Accommodation, uniform, transportation, meals
• Competitive salary
• Pre- opening Service Charge
• Others benefits

Cập nhật gần nhất lúc: 2024-06-05 08:40:03