Concierge/ Nhân viên hỗ trợ khách hàng

Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
Maintain detailed knowledge of the activities of the day and alert to any potential problems
Assist guests with all inquiries, both hotel and non- hotel related
Other tasks assigned by manager/ supervisor
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Conduct effective shift briefings to ensure hotel activities and operational requirements are known

Required Skills:

Proficient in the use of Microsoft Office and Front Office System
Problem solving, organizational and training abilities
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Good writing skills

Qualifications:

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

1- year experience in concierge or related discipline or an equivalent combination of education and experience.

Competitive salary and benefits package
Dynamic and international working environment
Other benefits as per Hotel policies
International training opportunities and career development

Cập nhật gần nhất lúc: 2024-06-21 02:30:03