Concierge - Nhân Viên Quầy Thông Tin

Perform any other duties which may be assigned by the management from time to time.
Assist guests with all inquiries, both hotel and non- hotel related.
Conduct effective shift briefings to ensure hotel activities and operational requirements are known.
Consult Log Book for information/request left by outgoing shift.
Record incoming registered mail, telegram, parcel, telex in appropriate file.
Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy.
Arrange the daily transport operation in terms of hotel cars and driver assignment to ensure daily transport operation is well organized and smoothly run.
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.
Maintain detailed knowledge of the activities of the day and alert to any potential problems.
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.
Upselling daily transportation and tour.
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards.
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.

Be a good team player
Excellent communication skills
Previous experience in hospitality would be preferred
Commitment to delivering a high level of customer service
Flexibility to work a variety of early and late shifts
Good levels of written and spoken English
Have a passion for customer service
Able to stand for long hours

• Accommodation, uniform, transportation and meals are provided
• Healthcare insurance for personal at least 6 months and for family after working 2 years
• Rest and relaxation, Home leave allowance
• Service charge as revenue
• 24/7 accident insurance
• International working environment
• Relocation, repatriation allowance
• Insurance as labor law
• At least 14 annual leave, 2 day off per week

Cập nhật gần nhất lúc: 2025-06-13 16:20:02