Concierge Officer - Nhân viên hỗ trợ thông tin khách hàng

Contacts roomed guests periodically to ascertain any special needs.
To ensure a proper use of the telephone etiquette standards.
To ensure that guest luggage records are accurately maintained and all special requests are met.
To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
Ensure orderliness and safety guidelines around the lobby and front door areas.
To ensure that all sections have proper coverage of staff at all times.
Maintain a clean, healthy, and safety working area.
Coordinates guest requests for special services or equipment with the appropriate department.
Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Project a professional manner with an emphasis on hospitality and Guest service.
Provides guests with information about attractions, facilities, services, and activities in or outside the property.
To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
Makes guest reservations for air or other forms of transportation when requested.
Arranges secretarial and other office services.
Organizes special functions as directed by management.
Handles guest complaints and solve problem to the degree possible.
Provide support to Management as required, in cases of emergency.
Develops a strong knowledge of the hotel&039;s facilities and services and of the surrounding community.
Process and deliver messages for Guests.
Deliver and safely storage Guest luggage.
Obtains necessary itinerary tickets.

Skills: Negotiation, Problem Solving, Time Management, Customer Service;
A minimum of 01 year experience in a similar role, preferably in the luxury and upscale settings
Strong organizational skills with outstanding attention to detail.
College degree in hospitality or equivalent certificate.
Outstanding interpersonal, communication skills at all levels, socially articulate in a business sense
Fluent in English

Competitive Salary and Benefit Package
Internal Career Advancement
International Working Environment

Cập nhật gần nhất lúc: 2024-03-25 12:45:31