Concierge Supervisor/ Giám sát Quầy Thông tin Khách hàng

• Ensure department cleanliness is maintained at all times.
• Ensure associates are properly groomed and wear clean uniform and name tag at all times.
• Assign guest service associate in handling guest baggage.
• Establish effective communication with associates to gain their trust and respect.
• Ensure all associates are aware of role and responsibilities and operate within their guidelines.
• To assign duties and break time schedule for all guest service associate.
• Check daily vehicles requests.
• Keep close communication with other sections regarding car arrangements.
• Encourage problems solving by associates through proper training and empowerment.
• Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Hold a pre- shift meeting with associate prior to reporting to stations and conduct daily briefing.
• Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc.
• Constantly stress to the associate that they are the most effective tools in merchandising the hotel.
• Have good control of all vehicles and drivers.
• Assign guest service associate in delivering newspaper and messages.
• Maintain a good working relationship between associates and other departments.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.
• Supervises and delegates duties to associates within the section.
• Determine the requirements for arrivals, and the follow- up on, special groups or VIPs.
• Assume any other duties & responsibilities as assign by the superior.
• To perform flight related matters efficiently and effectively.
• Ensure baggage room, baggage holding area and work areas are neat and tidy. All baggage are to be arranged in the holding area.
• Supervise subordinates in running the concierge desk smoothly and up to the hotel standards.
• Assist with Implementation of proper training program and control the training of the associate to top efficiency and in accordance with New World Hotel policies.
• Ensure all the in & out of luggage are properly recorded.
• Ensure equipment are properly used and maintained.
• Attend and assist with monthly department meetings.
• Handle parcels received and items hold for collection
• Ensure all associates are safety conscious and trained in safe work practices.
• To oversee the maintenance of office equipment and bell carts to ensure that they are ready for immediate use.
• Ensure all guests experiencing a problem receive an appropriate response, any promised recovery is delivered and all guest receive appropriate follow up in a timely and professional manner.
• Assist with implementation of an effective training program for new and current associates using records, menus and appropriate reference manuals.
• Be highly familiar with all emergency procedures and evacuation plans.
• Assist with facilitating departmental training modules. Continually monitor, evaluate and revise training content to reflect changes in the process and address the needs identified by associates and your manager.
• Be prepared for each daily activity and review any variations with manager and associate.
• Ensure that flags at the Hotel entrance are hoisted properly, and in clean a good condition at all times.

Minimum of 1 year managerial or 2 years supervisory experience in concierge operations
Good communication skill in English verbal, listening and writing
Hotel Management or Business Degree Preferred

Interesting training course provided by hotel and Rosewood group.
Competitive salary and packages.
Professional working environment with international branding.
Service Charge.

Cập nhật gần nhất lúc: 2024-03-26 14:40:29