Concierge Supervisor

Coordinates guest requests for special services or equipment with the appropriate department.
Arranges secretarial and other office services.
To ensure that all sections have proper coverage of staff at all times.
Develops a strong knowledge of the hotel&039;s facilities and services and of the surrounding community.
Contacts roomed guests periodically to ascertain any special needs.
To ensure that guest luggage records are accurately maintained and all special requests are met.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Deliver and safely storage Guest luggage.
Process and deliver messages for Guests.
Project a professional manner with an emphasis on hospitality and Guest service.
Obtains necessary itinerary tickets.
Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
Handles guest complaints and solve problem to the degree possible.
To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
Provides guests with information about attractions, facilities, services, and activities in or outside the property.
To ensure a proper use of the telephone etiquette standards.
Ensure orderliness and safety guidelines around the lobby and front door areas.
Makes guest reservations for air or other forms of transportation when requested.
Provide support to Management as required, in cases of emergency.
Organizes special functions as directed by management.
Maintain a clean, healthy, and safety working area.

- Foreign language level: English of level B (good communication)
- Professional skill: proficient in professional ability; ability to manage the work…
- Education:University Degree is an advantage.
- Informatics level: proficient in using Microsoft office computer
- Working experience: At least 2 years of working experience.

Competitive Salary and Benefit Package
Training Opportunities within The Ascott Group
International Working Environment
Internal Career Advancement

Cập nhật gần nhất lúc: 2024-03-10 02:50:25