Concierge Supervisor

Ensure the effective resolution of any issues raised by clients or individual guests.
To assist the Chief Concierge to motivate and lead the Concierge department to achieve the goals set by Resort Manager. To formulate and review departmental policy and procedures to ensure staff can work in a safe work environment.
Ensure communication between Concierge and Bell Desk staff and other departments of the Hotel is timely, accurate and professional at all times.
Recognize and establish a good rapport with VIP’s and regular guests.
Adhere to all Company policies and procedures.
Listen to comments, criticisms, and feedback from guests, employees and other managers to gain an understanding of strength and opportunity to improve personal/property performance.
Maintain a high level of skilled staff through training as per Hotel’s requirements.
Ensure the professional presentation of the department and hotel lobby.
Maintain current product knowledge of events, concerts and on going activities ion the Strip.
Ensure compliance with company standards, policies, and guidelines, local government regulations.
Perform ad- hoc job duties as assigned by the Chef Concierge or Hotel Management.
To manage the daily operations of the department ensuring that the department runs effectively and efficiently at all times whilst providing quality customer service.
Report accidents, injuries, unsafe work conditions and / or security issues to supervisors.
Ensure on- going development of Concierge colleagues by ensuring performance reviews are conducted as per Hotel’s procedure.
Through leadership and supervision encourage behaviors that promote health and safety responsibility, accountability and awareness.
Develop good working relationships with external suppliers to ensure guests receive quality goods and services that meet the hotel’s standards.
To ensure all guests receive the most updated information, answer all queries and resolve problems arising from guest requests and service is provided in a timely manner.
Provide training to new team members.

Qualification: Degree or masters in hospitality, or related major.
Minimum 2 years of experience in the field of 5- star hotels
· Excellent grooming standards
· Commitment to delivering a high level of customer service
· Flexibility to respond to a variety of different work situations
· Knowledge of the local area
· Positive attitude and good communication skills
· Ability to work on your own and as part of a team

- Fitness room for sailors
- A vacation allowance for sailors who work in Phu Quoc;
- Provided with 3 meals a day;
- Bao Viet health insurance for individuals and families;
- Housing and transportation allowances for those holding a household registration in Phu Quoc;
- Provided with 3- star standard rooms;

Cập nhật gần nhất lúc: 2024-07-17 02:55:02