Contact Center Agent

Upsell products and services.
Answer customer enquiries regarding KBank Vietnam’s products&services such as savings accounts, loan applications, internet banking and mobile banking.
Be a representative to assist, manage, and resolve customer problems and concerns.
Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross- selling products or special promotions.
Research required information using available resources and route calls to appropriate resources.
Maintain communication equipment by reporting problems.
Complete other duties as assigned.
Inform clients by explaining procedures, answering questions, and providing product and service information.
Document all call information according to standard operating procedures.

1- 3 years of experience in a call center environment.
At least bachelor’s degree or equivalent.
Good problem solving and communication skills.
Ability to handle stressful situation appropriately.
Proficient in relevant computer applications.
Excellent data entry and typing skills.
Knowledge of customer service practices and principles.
Have experience in Digital lending is a plus
Good command in English.

Additional Information

CV in English
Interview 100% English
Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)
Sign contract with outsourcing vendor

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-12-27 07:25:02