Contact Center Agent

Complete other duties as assigned.
Be a representative to assist, manage, and resolve customer problems and concerns.
Upsell products and services.
Research required information using available resources and route calls to appropriate resources.
Maintain communication equipment by reporting problems.
Answer customer enquiries regarding KBank Vietnam’s products&services such as savings accounts, loan applications, internet banking and mobile banking.
Document all call information according to standard operating procedures.
Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross- selling products or special promotions.
Inform clients by explaining procedures, answering questions, and providing product and service information.

Excellent data entry and typing skills.
At least bachelor’s degree or equivalent.
Good command in English.
Have experience in Digital lending is a plus
Good problem solving and communication skills.
1- 3 years of experience in a call center environment.
Knowledge of customer service practices and principles.
Ability to handle stressful situation appropriately.
Proficient in relevant computer applications.

Additional Information

Interview 100% English
Sign contract with outsourcing vendor
CV in English
Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-02-06 20:10:02