CQA Engineer - Work at Cu Chi

Position Summary
Be responsible for handling customer complaint and driving internal continual improvements, leading the team on the investigation and analysis of failure root causes, leading the communication with customer on the quality issue, providing the professional quality service to customer.
Key Responsibilities

Provide the related the training/supports to build the team’s capabilities, includes educate customer
Follow through each complaint till to closure in proper way.
Lead or co- lead customer complaint handling, including verify the issue, organize the team, investigation, root cause analysis, corrective actions and lesson learnt etc.
Lead regular customer complaint summary and drive preventive improvements
Set up and maintain customer complaint/service system and database, follow- up with the related execution.

Frequent travel is must
Familiar with the process of dealing with the top/tie 1 customer.
More than 5 or above years experience in li- ion battery factory is preferred.
Fluent English skills on reading and writing, good oral English skill is preferred
Bachelor degree or above, major in Mechanical or Electronic Engineering, mechanical automation, chemistry, and material analysis, etc

Máy tính xách tay,

Bảo hiểm,

Xe đưa đón,

Đồng phục,

Thưởng,

Chăm sóc sức khỏe,

Tăng lương,

Công tác phí,

Chế độ nghỉ phép

Cập nhật gần nhất lúc: 2024-04-03 11:25:40