CQA Engineer - Work at Cu Chi

Position Summary
Be responsible for handling customer complaint and driving internal continual improvements, leading the team on the investigation and analysis of failure root causes, leading the communication with customer on the quality issue, providing the professional quality service to customer.
Key Responsibilities

Provide the related the training/supports to build the team’s capabilities, includes educate customer
Lead or co- lead customer complaint handling, including verify the issue, organize the team, investigation, root cause analysis, corrective actions and lesson learnt etc.
Set up and maintain customer complaint/service system and database, follow- up with the related execution.
Follow through each complaint till to closure in proper way.
Lead regular customer complaint summary and drive preventive improvements

Bachelor degree or above, major in Mechanical or Electronic Engineering, mechanical automation, chemistry, and material analysis, etc
More than 5 or above years experience in li- ion battery factory is preferred.
Frequent travel is must
Fluent English skills on reading and writing, good oral English skill is preferred
Familiar with the process of dealing with the top/tie 1 customer.

Laptop, Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:25:44