CQE (Customer Quality Engineer)

Job Purpose

- Receiving the customer complaint information.
- Work with other departments to analyze the complaint and make the 8D report.

Job Duties:

Complete the other tasks from Lab & customer quality manager.
Work with SAP system to complete the task and control the response on- time.
Receive the customer complaint and work with related departments for issue analysis.
Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measures if necessary.
Preparation of 8D reports, application of problem- solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…).
Discussion with customers, development, design and production (e.g CIP…), as well as all product sites.
Prepare the meeting with other departments for root cause analysis and CAPA.

Requirement/Experience

University/College Degree.
Analytical thinking, ability to work in a team, sense of responsibility.
Using quality tools FMEA, Ishikawa diagram, 5 Whys…
Experience handling customer complaints in the electronic field (1- 3 years’ experience).
English spoken and written well.
Processing of customer complaints and preparation of 8D reports.
Fault analysis on power suppliers, chargers and battery packs.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-07-21 06:45:02