Credit Manager/ Quản lý công nợ

 To ensure that the hotel credit policy and procedure is adhered to in all departments.
 To ensure all travel agent commissions are timely processed and paid.
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
 Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
 To ensure that all Month End reports are printed and forwarded to the Chief Accountant /Director of Financial to prepare the balance sheet reconciliation.
 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives
 In the AR module, set up AR accounts for newly approved credits and ensure creditors&039; details are correct at all times.
 To be responsible for the efficient and effective operation of the Credit Department.
 To organize monthly Credit meeting to keep up to date knowledge of credit risks.
 To be responsible for the timely transfer of the invoices to the city ledger and prompt mailing (or emailing) of invoices to the debtors.
 Appropriately manage all delinquent accounts, liaising with debt collectors where needed.
 Communicate effectively with guests, co- workers and the manager
 To ensure transfers from guest ledger to city ledger are accurate and done in a timely fashion
 Maintains a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment
 To monitor the prompt follow- up of all overdue accounts and minimize the recovery delay.
 To ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
 To calculate and accurately post commissions.
 Accurately process all Monthly Statements, ensuring that they are mailed promptly.
 To ensure that all Trade Debtors&039; invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
 To process all Credit Applications, ensuring that the clients are notified promptly and professionally.
Adheres to hotel policies and procedures
 To report on monthly accounts receivable ageing analysis and detailed accounts&039; ledgers.
 Review the Advance Deposit ledger to ensure all the balances are either current or for future date.
 Follows safety and security rules and procedures
 To be responsible for the Hotel debtors&039; function: processing credit applications, invoicing, debt collection, AR cashiering, reconciliations and month end requirements.
 To collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.
 At all times projects a favourable image of the Hotel to the public
 Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
 To review service contract, liquidation contract and follow guarantee of payment, prepare pro forma invoice (if need).
 Attends work on time as scheduled
 To ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
 To implement effective inquiry response procedure for guests and management.
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
 Performs other duties required to provide the service brand behavior and genuine hospitality

 Bachelor’s degree in Accounting or related field preferred
 Advanced experience with Microsoft Office Suite
 Experience with accounting software
 At least two years experiences of Credit Manager in an International Hotel brand.
 Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Learning and development within Radisson Hotels Group
Internal Careers Advancement
Uniform & duty meals
Company shuttle bus
Competitive salary and benefit package

Cập nhật gần nhất lúc: 2024-06-21 07:40:03