Crm Executive

CRM system building and implementation:

Automate CRM processes to reduce manual tasks.
Create clear, structured reports and dashboards that align with business goals.
Set up workflows to capture data accurately and securely.
Improve CRM design by exploring and implementing new features.

Responsible for preparing user training material and guidelines:

Maintain clear and accessible configuration documentation.
Provide support and guidance to colleagues and customers using the CRM, including assisting the training team.

CRM Service escalation support for end- users:

Troubleshoot user and software errors that disrupt efficient interaction between people and the system.
Meet with teams to analyze business trends.
Collaborate with team members to address significant issues.

Data analysis support:

Monitor daily data feed, and verify the accuracy of customer data.

Document case resolutions for knowledge sharing.
Ensure consistent use of the CRM system and compliance with sales processes.
Work independently while being reliable and team- oriented.
Communicate changes to the platform and processes.
Maintain CRM data integrity with attention to detail.
Knowledge of SQL, databases, and APIs for CRM data governance, including:
Data audits
Data standards
User access rights
Data structures
Reporting
Experience with HubSpot, Creatio, or similar marketing automation systems is a plus.
Basic English communication skills.
Exhibit patience with difficult user cases.
Think critically and provide data- driven recommendations.

Ngành nghề: Dịch vụ khách hàng, Giáo dục / Đào tạo, CNTT- Phần mềm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh
Kinh nghiệm: 3 Năm

Yêu Cầu Công Việc

Work independently while being reliable and team- oriented.
Communicate changes to the platform and processes.
Document case resolutions for knowledge sharing.
Maintain CRM data integrity with attention to detail.
Ensure consistent use of the CRM system and compliance with sales processes.
Knowledge of SQL, databases, and APIs for CRM data governance, including:
User access rights
Data structures
Data standards
Data audits
Reporting
Think critically and provide data- driven recommendations.
Experience with HubSpot, Creatio, or similar marketing automation systems is a plus.
Basic English communication skills.
Exhibit patience with difficult user cases.

- Nghỉ phép năm
- Tăng lương
- Chế độ thưởng
- Chế độ bảo hiểm
- Đào tạo
- Laptop
- Du Lịch
- Chăm sóc sức khỏe

Cập nhật gần nhất lúc: 2024-12-06 13:15:03