CRM Executive

Client Engagement:
• Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty.
• Maintain and nurture existing client relationships while actively reactivating sleeping clients.
Data Management:
• Utilize data- driven insights to segment the customer base for targeted marketing campaigns, enhancing client engagement and sales.
• Conduct thorough data analysis to identify trends, opportunities, and areas for improvement.
Client Experience Management:
• Collaborate closely with brand, retail, and marketing teams to optimize every touchpoint with clients, both online and in- store.
• Implement initiatives that ensure consistency and excellence in the client experience across all channels.
• Develop and execute innovative client- focused programs and events.
Trade Promotions & Events:
• Support to plan and execute generic trade promotions, such as end- of- season sales, Black Friday, Tet, and more, to drive sales and engage clients.
• Organize and manage trade events, including private sales and exclusive events, creating unique shopping experiences for our clients.

Qualification:
• Bachelor’s degree
Experience
• Customer connectedness and customer centric mindset
• Communication and teamwork skills
• Good thinking about data and system integration
• Proficiency in CRM software and Microsoft Office Suite
• Proven experience in CRM, preferably within the luxury retail sector
• Problem solving skills

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Cập nhật gần nhất lúc: 2024-10-14 12:15:03