Crm Release Expert (System Engineer, Scrum)

Optimize global CRM processes and define solution concepts as user stories (Atlassian JIRA). Focus on one Microsoft Dynamics 365 module, i.e. Sales, Field Service or Customer Service/Sales force/ other comparable CRM systems to become a process specialist.
Involvement in reviewing new business

Relevant professional experience in customer relationship management and the system- side mapping of processes.
Experience in sales and marketing / service / customer service and the associated processes.
A degree (e.g. in business administration, industrial engineering or business informatics) or comparable training (e.g. IT Systems).
Good knowledge of Microsoft Dynamics 365/Sales force/ other comparable CRM systems and the specification of system
Presentation in sprint refinement meetings and explanation of the requirement to developers.
Your skills and experience
Prior to productive deployment, testing and approval for final release.
Formulate functional user stories in Atlassian Jira and hand them over to solution architects for technical specification. You are in close exchange with the IT solution architects and developers and jointly develop the best solution approach.
from the global user community (41 country organizations).
Analysis of reported system bugs as 3rd level support. Preparing user stories for bug fixes.
Ideally initial experience with agile project management methods (e.g. Scrum).
If necessary presentation of more complex adjustments in community calls / training sessions.
Documentation of new solutions and functions for the user community in release notes.
Prioritization of daily tasks in coordination with the release manager- adherence to the agreed roadmap.

- Được hưởng các quyền lợi khác theo chính sách của công ty
- Môi trường làm việc dân chủ, hiện đại, chuyên nghiệp, có cơ hội thăng tiến và ổn định lâu dài.
- Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
- Được hưởng chế độ chăm sóc sức khỏe toàn diện.

Cập nhật gần nhất lúc: 2024-12-06 21:20:03