Cross-Border Ecommerce Consultant

Position description:
Export Service Consultation & Support (50%):

Collaborate with internal teams to ensure export service delivery aligns with customer needs and company policies.
Provide expert consultation and promote the company’s export- related service packages to existing and potential customers.
Advise and support customers on issues regarding import and export procedures and compliance.
Consult and support other internal teams on logistics- related issues to ensure smooth cross- department operations.
Prepare and deliver reports on export service activities and customer feedback to Service & Operation Manager and other key stakeholders.

E- commerce Account & Operation Management (50%):

Monitor inbound customer inquiries related to accounts, ensure timely and accurate responses to maintain high service standards.
Manage and optimize the performance of customers/accounts on the E- commerce platform, including maintenance, daily operation, and performance tracking.
Understand the business models and products of assigned accounts to ensure smooth and effective account operations.
Track and analyze internal and external KPIs related to account performance and operation efficiency.
Coordinate closely with higher management to develop and implement operational strategies.

Reporting and Other Responsibilities:

Report regularly to the Service & Operation Manager, Board of Directors, and other relevant stakeholders.
Perform additional tasks or projects assigned by the Manager to support business growth and department goals..

Position requirement:

Passionate about and interested in the fields of e- commerce and import- export services.
Good communication skills, with the ability to negotiate and handle customer requests effectively
Confident in conversational English, capable of reading documents and exchanging emails with international partners.
Quick learner, proactive in acquiring and updating knowledge in e- commerce and export fields.
Intermediate understanding of import- export processes and logistics.
At least 1 year of work or internship experience related to export- import service consulting.
Proficient in using office tools (Word, Excel, PowerPoint) and popular e- commerce platforms.
Bachelor’s degree in Business, Business Administration, E- commerce, Logistics, or related fields.

Commitment and Entitlement:

Full salary insurance, 12 days annual leave + 3 days sick leave.
Salary: 10 million- 13 million VND (negotiable based on ability)
Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.
Receive thorough training on products and skills during the working process from experienced managers of Ihub and Alibaba.com Group.
Work location: HCM Office: Sala Urban Area, No. 21- 23 B4 Street, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City.
Clear promotion path, full benefits.
Working hours: Monday – Friday ; From 8:30 a.m. to 5:30 p.m.
Working in a multinational environment, opportunities for personal and career development.
Participate in YEPs, and attractive program events

Cập nhật gần nhất lúc: 2026-02-12 09:25:05