CS LEADER (lương từ 20 đén 30 gross)

You will be working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
We are looking for Customer Service Leader to join our team and provide the best service to our customer
YOUR SKILL AND EXPERIENCE

Willing to travel as needed to meet clients and attend events for renew, upsell, …
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Experience with e- commerce/logistic industry or relevant industries.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Develop training plans for your team members.
Willing to support customers every time they need.
Team leader experience: at least 2 years, team size from 10
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
English or Chinese: fluently

WHY WILL YOU LOVE WORKING HERE?

KPI bonus
15 days annual leave
Base salary: negotiable (20- 30 gross)
Annual trip
Insurance full gross salary
13 + 14th bonus

Address: 60A Trương Son, Tan Binh, Ho Chi Minh City

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We understand that commuting for work costs you money, time, and energy. For that reason, we can provide you with travel accommodations and allowances so you can focus on what&039;s important. No need to worry about travel expenses.

Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Ever feel stuck with your career? We don&039;t hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.

Our company simply cannot function well without teams of people working together. That said, we provide numerous team- building activities and events for you and your team to nurture meaningful relationships between every individual.

Cập nhật gần nhất lúc: 2024-04-25 11:25:23