CTV Customer Support (4-Hour Shift)

Clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Answering questions about features, documenting any technical issues, and passing them on to the product team
Responding promptly to customer inquiries
Communicating with customers through various channels such as phone, email, social media, or ticket system
Ensure customer satisfaction and provide professional customer support.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services
Develop trusted advisor relationships with key customers
Build and maintain strong, long- lasting client relationships
The interview process consists of 3 rounds+ Round 1: Writing test+ Round 2: Case Study live chat with an agent+ Round 3: Interview
Creating support tickets for the team

Proficient typist and easily adapts to new software applications
Available to work shifts: 4 PM- 8 PM (Monday- > Friday)
Optimistic, enthusiastic, and people- centric focus
Great attention to detail and accuracy
Self- motivated individual who enjoys winning as a team
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
Great problem- solving skills and ability to collaborate
At least 1 year experience in Customer Support

Salary 5 NET- 7 NET
Bonus Holiday, Tet
Bonus: Review bonus, Feedback, Cross- upsell. Income up to 10- 12M

Cập nhật gần nhất lúc: 2024-02-17 01:20:31